Cisco SecureX
Designing a unified user experience for all Cisco and third-party products to live on one platform so all users can monitor, mitigate, and extricate
threats and attacks daily with ease.
Objectives
Provide the ability to monitor and immediately isolate one or many endpoints on any network with the goal to fully mitigate the data exfiltration risk and ensure no other endpoints can reach a vulnerable IP address.
Users & Personas
From “Bad Guy Personas” like Harry the Hacktivist, Oscar the Organized Criminal and Izzy the Insider Threat, to Security Users like Deborah the Security Director, Adam the Security Analyst and Issac the Incident Responder, specific use cases and journey maps were laid out out to better understand how best to make SecureX the central platform to manage, mitigate and carry-out all security needs.
Process
Secure Client Early Field Test and Beta Test Plan
Lay out a walk-through and interview questions to gather both qualitative and quantitative customer feedback from all sizes, regions, and industries ranging from banking, healthcare, government and more. Compile feedback, results and identify strategic and easy wins. Communicate with key stakeholders on potential solutions, quickly iterate on designs based on these conversations throughout the entire Early Field Test and Beta Test programs.
Secure Client Design
Create comprehensive endpoint security and network visibility. Walk users through how to configure profiles, manage deployments and deep-dive into device events and audit logs.
SecureX UX Audit and Redesign
Create and implement a design system taking into account information architecture, cognitive overload, usability and accessibility issues with all templates, pages, tools, components and other UI elements across the SecureX platform that will simplify the application and define a clear road map and backlog for all Cisco security products to use in the future.
SecureX Data Visualization Tiles
SecureX provides a single, customizable dashboard offering unified visibility across all parts of a users’ security portfolio – Cisco or third-party solutions – delivering metrics, activity feed and the latest threat intelligence.
Various data visualizations include information regarding Mean Time to Detection, Mean Time to Remediation, and Incident burn-down times. Communicate with developers on advantages and limitations of these metrics which are derived from full case management capabilities native to the SecureX platform. Case management enables SecureX customers to assign cases, track them to closure, and add relevant artifacts captured during investigation.
Understanding the robust capabilities of each tile, what charts and graphs communicate the data of certain products best and testing accessibility issues in both light and dusk mode were key to the success of this redesign.
